Step 1. Determine Eligibility

Purchases from the Alyuda Website

If you wish to arrange a refund for Alyuda software purchased directly from our website, we offer a 30-day money back guarantee.

Refunds are available to those customers who purchased the software within the last 30 days, as demonstrated by your proof of purchase information. If you have this receipt, please follow the instructions in Step 2.

Purchases from Resellers (Including Electronic Downloads)

If you wish to make a return of Alyuda software purchased from one of our resellers, you need to contact the reseller directly and follow their return guidelines. This includes purchases such as the boxed or shrink-wrapped Alyuda product, as well as any electronic downloads via the Internet except if you purchased directly from the Alyuda website. In most cases, the original retailer will be able to quickly handle your refund request.

Step 2. E-mail Your Proof of Purchase Along with the Reason for the Return of the Software

To claim your refund, please forward the e-mail confirmation (receipt) to sales@alyuda.com along with the reason for the return of the software.

The Alyuda online orders are handled using CyberSource and RegNow. For each purchase from the Alyuda website you should have received an e-mail confirmation. Among other things, this e-mail indicates the following:

• Source of purchase (CyberSource, RegNow);
• Customer Number, Order Number, or Reference Number;
• Product Ordered;
• Date of Purchase;
• Price Paid.

If you are unable to locate your e-mail receipt, you must give us your contact information and other details so that we can locate your order. The information you send must include the following: your full name, estimated date of purchase, purchased product, purchase price, and reason for returning the software. The date of purchase must be within the last 30 days. E-mail this information to sales@alyuda.com.

Step 3. Return Product

Returned products must be complete with ALL components (CD, manuals, software carton, and so on) that comprised the original shipment. Alyuda suggests that you return the package with a carrier that has a reliable tracking system, as Alyuda will not make a refund until it receives the package. No credit will be issued for incomplete or non-Alyuda product / component returns.

Skip this step if you purchased a downloadable version.

Step 4. Complete, Sign and Return an Affidavit of Software Destruction

We will send you an e-mail to notify you whether you are eligibile for a refund based on the proof of purchase you provided and product package you returned to us (if any). The e-mail will also contain your RMA # and a PDF form of Affidavit of Software Destruction.

To receive a refund you must print, complete, sign and return the received Affidavit of Software Destruction within 30 days following the purchase. You must also destroy all copies of the software you may have made or stored in any place, as well as remove the software from any computers owned or controlled by you.

After Alyuda receives your properly completed and signed Affidavit of Software Destruction within 30 days following the purchase, Alyuda will provide a refund to you of the amount you paid for the software, less shipping and handling charges, which will not be refunded. Once you have returned the Affidavit of Software Destruction to Alyuda, all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.

If your request for a refund is confirmed, a credit will be processed to your credit card account within 2 to 7 business days following confirmation of eligibility.

According to our company policy, Alyuda Research does not refund any amount paid for any version upgrade, made after the expriry of the 30-day money-back guarantee. Besides, purchasing an upgrade implies that the customer is fully satisfied with the product.

No refunds will be issued for any version of Tradecision purchased with special Academic Pricing, including educational discounts, and if the payment is made by Bank Wire Transfer. Besides, no refund will be issued to any returning customer who purchased Tradecision but returned it according to the Alyuda Research money-back guarantee policy.

If you have any questions concerning this policy, please contact our sales department at sales@alyuda.com.

Policy Changes

Alyuda Research reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Alyuda Research websites.

You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.